Customer Service - Returns & Exchanges

If you are not completely satisfied with your purchase for any reason, simply return your new or gently used items within 30 days of your order’s shipped date for a refund of the purchase price, excluding shipping and handling.

Click here to start a return.

Once your return is approved, you will receive an email with shipping instructions. Securely pack the items for return and include the original packing slip with your RMA number noted. Decorté is not responsible for returned articles lost during transit.

Your return will be processed promptly upon its arrival. Processing time for returns is usually 2 weeks from the date of receipt of your return. Please note the following conditions are required for a refund:

• Gently used items should contain at least half of their contents for a refund to be issued for them.
• Items purchased as part of a set or bundle require a return of all included items for are fund to be issued.
• Both items received as part of a “Buy One, Get One” offer need to be returned for a full refund of the purchased item to be issued. Otherwise, the value of the unreturned item will be deducted from your refund.

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at customerservice@decortecosmetics.com for the damaged items to be replaced or refunded.

Returns or exchanges for purchases made online will not be accepted for return or exchange at a Decorté counter or other retailer locations.

Returns or exchanges for purchases made at a Decorté counter or any other retailer locations cannot be returned through decortecosmetics.com. Items not purchased through decortecosmetics.com should be returned at their place of purchase.