Customer Service


After your order is placed, you will receive an email confirming your order. If you do not receive this within 24 hours, please contact us at After the order is shipped, you will recieve a second email confirming the shipment and a tracking number to track your shipment.


In light of the reduced workforces and social distancing during this unprecedented time, we are experiencing longer order processing and shipping times than usual. Thank you for your understanding and patience.

Shipping & Delivery

Online orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your Decorté online package. Please select the option that best suits your delivery needs during Checkout.

FedEx SmartPost:
Free with any $65+ purchase. Ground shipping via Federal Express SmartPost on all U.S. orders. It will normally deliver within 5 to 7 business days.

FedEx Second Day Air:
Free with any $200+ Purchase. Order must reach us by 12 p.m. (Eastern Standard Time). It will normally be delivered within two business days.

FedEx Next Day Air:
Your order must reach us by 12 p.m. (Eastern Standard Time). It will normally be delivered the following working day. Overnight Service for Hawaii and Alaska is $29.00.

Please Note:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Orders destined for APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Please note that delivery for some locations in Alaska and Hawaii may take up to 14 business days.

Second Day Service and Overnight Service are not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, and some locations in Alaska and Hawaii. If you have questions about the delivery of your package, please contact us at (212) 682-3795 for assistance.

Shipping and Handling Charges

Order Total FedEx SmartPost FedEx 2nd Day Air FedEx Next Day Air

$0 - $64.99




$65.00 - $199.99




Over $200.00




Returns & Exchanges

If you are not completely satisfied with your purchase for any reason, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling.

Click here to start a return.

Once your return is approved, you will receive an email with shipping instructions. Securely pack the items for return and include the original packing slip with your RMA number noted. Decorté is not responsible for returned articles lost during transit.

Your return will be processed promptly upon its arrival. Processing time for returns is usually 30 business days from the time the return is received. An email will be sent to confirm receipt and processing of your return.

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at for the damaged items to be replaced.

Returns or exchanges for purchases made online will not be accepted for return or exchange at a Decorté counter or other retailer locations.

Returns or exchanges for purchases made at a Decorté counter or any other retailer locations cannot be returned through Items not purchased through should be returned at their place of purchase.

Viewing Orders

If you created an account on this site, or have placed and order after May 14, 2020, your orders can be viewed by clicking here or on the account button and logging into your account or creating one.

Updating Your Account Info

If you have created an account on this site, you can update your account information by clicking here or on the account button and logging into your account. There you can change your mailing and billing addresses, name, and password.

Contact Us

Monday – Friday, from 9 am — 5 pm EST, excluding major holidays

General inquiries or questions about orders placed on this website:

Press inquiries:

Influencer and brand partnerships: