Customer Service - Product Subscription FAQs

What is Product Subscriptions?

Product Subscriptions is a service we provide to customers where you can set up automatic shipments of select Decorté products at your preferred frequency with free shipping and 10% off all subscription orders.

What is the advantage to Product Subscriptions?

Product Subscriptions ensures you will have regular delivery of your favorite Decorté products. You’ll receive free shipping and 10% off all subscription orders.

How will I know about my upcoming Subscription order?

You will receive an email confirming your upcoming Subscription order. You can update the frequency or cancel an upcoming order from the customer portal.

Can I edit, cancel or change the frequency of my upcoming Subscription cycle?

Yes. You can cancel or edit the quantity and or frequency of your subscription order through the customer portal.

Who do I contact if I experience issues placing or managing my Subscription order(s)?

You can manage your Subscription orders through the customer portal or by contacting our Decorte Customer Service team at customerservice@decortecosmetics.com.

Is Product Subscriptions available on all products?

We offer Product Subscriptions on a select number of Decorté products. You can see if an item is available for Product Subscriptions on the product page.

Will I be charged for shipping on my Product Subscription order?

All Product Subscription orders include Free Shipping on all subscription orders.

What forms of payment can be used for my Product Subscriptions order?

You can pay with any valid credit card.

Can I change my method of payment for my Product Subscription cycle?

You can change your form of payment for an upcoming Product Subscription order from the customer portal.

Can I edit the shipping address for an upcoming Product Subscription order?

Product Subscription orders are shipped to the default billing and shipping addresses. You can edit this information at any time through the customer portal.