If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 30 days after we receive the returned merchandise.
To return, please email reach out to customerservice@decortecosmetics.com to start a return for a Return Authorization Number. Please allow our customer service team 1-2 business days to respond.
Securely wrap the package and send your return via Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Decorte is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, and ca.decortecosmetics.com order number.
Your return will be processed promptly upon its arrival. Processing time for returns is usually 30 business days from the time the return is received. An email will be sent to confirm receipt and processing of your return. We are sorry, but return shipping fees are non-refundable.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.
Returns or exchanges for purchases made online will not be accepted for return or exchange at other retailer locations.
Returns or exchanges for purchases made at any other retailer locations cannot be returned through ca.decortecosmetics.com. Items not purchased through ca.decortecosmetics.com should be returned at their place of purchase.
